Usability in Government Systems

Chapter 19

Models as Representations for Supporting the Development of e-Procedures

Marco Winckler* and Philippe Palanque^†

*ICS-IRIT, University Paul Sabatier, France

†LIIHS-IRIT, University Paul Sabatier, France

“Everything should be made as simple as possible, but no simpler.”

— Albert Einstein

Introduction

Government agencies are increasingly moving toward providing Web support for their administrative procedures. Such Web applications must do five important things:

1. Ensure the security of information exchange (authentication of users, date, and time, secure transfer of data, etc., as discussed in Chapter 14, User Issues in Security).

2. Provide an efficient notification system that helps all users (citizens and organizations) to monitor ...