Chapter 21

Adapting e-gov Usability Evaluation to Cultural Contexts

Torkil Clemmensen* and Dinesh Katre

*Copenhagen Business School, Denmark

†Centre for Development of Advanced Computing, Pune Area, India

“I hate this, I HATE this … so wildly that I will go back to saving coins in my mattress …”

— Anders Matthesen, Danish stand-up comedian and user of e-gov solution

Introduction

In the global world of today, e-government (e-gov) usability has to be defined and evaluated in an increasing number of different cultural contexts. The complex interplay and information exchanges between the models of government-to-government (G2G), government-to-business (G2B), and government-to-citizen (G2C) in different countries and cultural contexts pose different ...

Get Usability in Government Systems now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.