Usability in Government Systems

Introduction

“Reader, if thou to credit what is here Art slow, ’tis no surprise, since I can scarce Believe, who saw it all as clear as clear.”

— Dante Alighieri, L’Inferno, Canto XXV, lines 46-48

Why We Wrote This Book

Bookstores abound with offerings on “usability” and “user experience” (2352 and 293 search results, respectively, on Amazon.com as of this writing). The number doubles for “government contracting” (4275 results) and jumps by almost 50 times for “government systems” (106,957 — again, as of this writing). This book, however, is unique. Although a search on “usability and government” finds 89 titles, not one of them is like this book. Books on e-government mention usability as a success factor (e.g., Roebuck, 2011). Government publications ...