7 Conducting a usability test

Finally. After all the planning and preparation, the day has come for your usability test. If this is your first experience, you are probably nervous and excited at the same time. Even if you have been conducting testing, this may be your first time to apply the processes and procedures presented in this book. And, if you’re like me, no matter how many times you have been involved in a usability test, the nervousness and excitement never go away.

Why nervous? Because you are entering unknown territory. You’re testing an interface that is perhaps new to you and almost certainly new to your users. And you’re using a test plan that is unique to this test.

Why excited? Because people are so amazing, and you will learn ...

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