Introduction: Getting started guide
Usability is invisible
Do you love your mobile phone? Your MP3 player (you know the one)? Your e-book reader? Your laptop or tablet PC? Your search engine of choice? Your GPS system (or the application in your smart phone)? Your bank’s online banking application or its ATM?
There’s a reason for that. Usability.
When usability is inherent in the products we use, it’s invisible. We don’t think about it. But we know it’s there.
That’s because the products that have built-in usability suit us. We don’t have to bend to the will of the product. It works the way we want it to work. Perhaps we had to learn a few things, or more than a few, to get going, but we don’t mind because the effort was small and the rewards ...
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