References

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Albert W., Tullis T., Tedesco D. Beyond the usability lab: Conducting large-scale online user experience studies. Boston, MA: Morgan Kaufmann, 2010.

Anderson C. ¿Habla Español? Testing and designing for U.S. Latino users. User Experience. 2008;7(1):25-28. Retrieved from http://www.upassoc.org/upa_publications/user_experience/past_issues/2008-1.html

Arar, Y. (2008, June 2). Most returned products work fi ne, study says. PC ...

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