Book description
The A-to-Z guide to spotting and fixing usability problems
Frustrated by pop-ups? Forms that make you start over if you miss a field? Nonsensical error messages? You're not alone! This book helps you simply get it right the first time (or fix what's broken). Boasting a full-color interior packed with design and layout examples, this book teaches you how to understand a user's needs, divulges techniques for exceeding a user's expectations, and provides a host of hard won advice for improving the overall quality of a user's experience. World-renowned UX guru Eric Reiss shares his knowledge from decades of experience making products useable for everyone...all in an engaging, easy-to-apply manner.
Reveals proven tools that simply make products better, from the users' perspective
Provides simple guidelines and checklists to help you evaluate and improve your own products
Zeroes in on essential elements to consider when planning a product, such as its functionality and responsiveness, whether or not it is ergonomic, making it foolproof, and more
Addresses considerations for product clarity, including its visibility, understandability, logicalness, consistency, and predictability
Usable Usability walks you through numerous techniques that will help ensure happy customers and successful products!
Table of contents
- Cover
- Contents
-
Part One: Ease of Use
-
Chapter One: Functional
- The three keys to functionality
- From click to conversion: making sure the buttons work
- Browser wars, hardware headaches
- Don’t sweat the home page. Fine-tune your forms.
- Four keys to creating functional forms
- Required fields
- Forms and business rules
- Interdependent forms
- Instructions and functionality
- Navigation: Getting folks where they want to go
- My crappy new TV
- Understand your goals and keep them in focus
- A true story about a fairy tale
- Functionality can change over time
- A complaint is a gift
-
Chapter Two: Responsive
- The myth of two-way communication
- Three traditional keys to responsiveness
- A fourth view: “Responsive design”
- “Wake up, you stupid machine!”
- FUD: Fear, uncertainty, doubt
- A closer look at transitional techniques
- Transitional techniques and physical objects
- Response mechanisms in the online environment
- Response mechanisms in physical objects
-
Chapter Three: Ergonomic
- Henry Dreyfuss: Introducing ergonomics to industrial design
- Buttons: Why bigger sometimes is better
- Milliseconds count
- Bring on the scientists
- “First word after the bullet”
- Tabs and other keyboard shortcuts
- Provide clearance
- “Go to the back of the line”
- Improve work organization
- Eric and the IRS
- The “silent usher”
-
Chapter Four: Convenient
- Giving inconvenience a positive spin
- Eric’s advice for the lovelorn
- Multimodal experiences
- Switching routines
- Why I hate calling my bank
- Switching interfaces
- Switching from on- to offline
- Unfamiliar situations highlight convenience
- Personas and other useful tools
- Context is the kingdom
- Make everything people need available
- “Three clicks and you’re dead”
-
Chapter Five: Foolproof
- How the RAF can help win your battle
- People forget to do stuff. So help remind them.
- Alerts and other warnings
- The “boy who cried wolf” syndrome
- Forcing the issue
- The dangers of personalization
- The magic of redundancy
- Write helpful error messages
- Helping people make better decisions
- Not everyone can spll
- People don’t read instructions
- Don’t make people memorize your messages
- Sometimes you do have to state the obvious
- People don’t remember things from one time to the next
- Physical deterrents
-
Chapter One: Functional
-
Part Two: Elegance and Clarity
-
Chapter Six: Visible
- Four ways things become invisible
- The mysterious “fold”
- People do scroll!
- Why we can’t pinpoint the fold
- When the fold is important
- When the fold isn’t important
- Creating scroll-friendly pages
- Unfriendly scroll-friendly pages
- Scrolling, menu length, and mobile phones
- Don’t make important stuff look like an ad
- USATODAY.com and banner blindness
- Blocking out the sum
- Eric’s Enlightening Elevator Examination
- Sherlock, Edward, Don, and Ch’i
-
Chapter Seven: Understandable
- What is “shared reference”?
- A word about words
- Eric’s “light bulb” test
- Five keys to creating effective “shared references”
- Creating a comfort zone
- Don’t be afraid to tell your story
- Photos and other visual aids
- Icons and other troublemakers
- “As big as a breadbox”
- The sun never sets on the World Wide Web
- Audio and video
- Chapter Eight: Logical
- Chapter Nine: Consistent
-
Chapter Ten: Predictable
- Six ways to enhance predictability
- Knowing what to expect
- Branding, customer satisfaction, and expectations
- Helping set expectations
- Instructions revisited--but never visited
- Telling folks what you expect
- Let folks know how many steps are involved
- Let people know which process they are actually in
- Put things where folks expect to find them
- Warn of invisible conditions
- Chapter Eleven: Next steps
-
Chapter Six: Visible
- Bibliography
- Introduction
Product information
- Title: Usable Usability: Simple Steps for Making Stuff Better
- Author(s):
- Release date: July 2012
- Publisher(s): Wiley
- ISBN: 9781118185476
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