Training is, first and foremost in the implementation of an IS project, a process of enabling. One-off classroom courses have a place in this process but so do a variety of other methods that are less about ‘pushing’ information and more about helping individuals and teams to acquire the knowledge and skills they need to be effective.

The generic process is one of:

•   defining training objectives;

•   identifying the best way to achieve the objectives;

•   delivering the training;

•   measuring the learning achieved.

This process can be broken down into as many elements of training as necessary and, helped by the feedback from measurement, can be repeated as often as required. This is very important. ...

Get User Acceptance Testing - A step-by-step guide now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.