CHAPTER 21HIRING PLAY: How do I hire Experience Practitioners?

Hiring experience practitioners is a critical step in transforming your organization. However, many companies focus too much on tools and technical proficiency rather than on the mindsets and problem‐solving skills of their prospective employees. This play serves as a guide to help you hire the experience practitioners that you need to fuel business growth.

image

Who are the key players in the hiring play?

ROLE WHO’S INVOLVED RESPONSIBILITIES
image DRIVER
  • Chief experience officer
  • Define the hiring criteria;
  • Facilitate the selection process;
  • Solicit and consolidate feedback from interviewer(s).
image CONTRIBUTOR
  • Experience practitioners (e.g. strategist, user researcher)
  • Peer practitioners (e.g. product manager, engineering lead)
  • Executive leadership (e.g. CPO)
  • Conduct interviews;
  • Collaborate to define the hiring ...

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