User Experience Design

CHAPTER 22CAREER LADDER PLAY: How do I enable Experience Practitioners to grow professionally in their careers?

The experience practice is not a collection of skills; it is an emerging profession. This play will help your organization define a professional career ladder for experience practitioners that grooms them to be future strategic business leaders, all the way to the CXO.

why do you need the career ladder play?

This play will allow your business to:

• Develop a systematic way to evaluate and advance experience practitioners using proven techniques;
• Quickly elevate experience maturity in your organization;
• Start realizing business growth through user‐experience design.

Who Are the Key players in the Career Ladder play?

ROLE	WHO’S INVOLVED	RESPONSIBILITIES
DRIVER	Chief experience officer	Facilitate the development of the career ladder; Govern the tracking of talent performance against the ladder.
CONTRIBUTOR	Experience practitioners (e.g. user research, visual experience designer) Peer practitioners (e.g. design operations, human resource manager)	Influence the development of the career ladder.

THE HOW

To build an effective hiring ...