1 INTRODUCTION

This book introduces the professional discipline of user experience (UX) at a foundational level. It describes what UX professionals do, why they do it and why it works. The book is designed as a companion guide to the BCS Foundation Certificate in User Experience, and its structure is closely modelled on the certificate’s syllabus, available at: bcs.org/ux

As well as explaining the most important techniques and practices of UX, I discuss the field’s underlying principles, and we look at the ways in which UX fits in with other disciplines and project approaches.

This book is for anyone who wants to develop their understanding of user experience. People who will find this book useful might include:

  • Experienced UX professionals ...

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