July 2020
Intermediate to advanced
190 pages
5h 8m
English
Content preview from User Experience Foundations
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11 USABILITY EVALUATION
The proof of the pudding is in the eating.
Old English saying
INTRODUCTION
This chapter describes how to assess the usability of a product, service or system. There are two ways of evaluating the usability of a system: usability inspection and usability testing. While usability testing involves having users work with the product or prototype and attempt to carry out tasks, usability inspection can be carried out by one or more individuals within the design team, without needing to involve any test participants.
We start by looking at ways in which a single person can inspect a system and draw conclusions about its usability. In particular, we consider guidelines such as Jakob Nielsen’s (1993) usability heuristics. ...
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