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User Experience Innovation: User Centered Design that Works by Christian Kraft

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User needs are the cornerstones of all successful user experience innovation. If your product, solution, or functionality does not cover existing or latent needs of the target users, then all your efforts in creating a great user experience for this solution may well be wasted. In other words, your user experience innovation will never be successful unless you cover an existing or latent end-user need.

If you create a device that end users do not need, it will not sell. If you design a function for your word-processing software that users do not need, that function will never be used. If you create functionality or services on your web page ...

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