O'Reilly logo

User Experience Innovation: User Centered Design that Works by Christian Kraft

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Step 3: Verify Your Causes

After identifying potential causes for your pain points, you are now ready to verify these causes. This step is important, since you cannot be sure if your causes are correct. Maybe people will drop your remote control purely due to poor weight distribution of your device, and hence you will not need to use resources on redesigning the keypad layout.

Why change the entire physical design of your device if the problem is purely in the weight distribution? Why redesign an entire application if people only have problems with the wording of one specific function? Fixing nonexistent problems is of course a waste of time, and you may even introduce new pain points or other problems when doing this.

There may be several approaches ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required