January 2012
Beginner
228 pages
6h 33m
English
Content preview from User Experience Innovation: User Centered Design that WorksBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Concerns
As with many other methods described in this book, context awareness innovation has potential drawbacks. One key drawback is the risk of creating pain points. If you are guessing what the user wants in a certain situation, you will naturally be wrong in some cases. This can partially be solved by discreetly inviting the user to do things based on context awareness, rather than performing the functions automatically. If you, for example, choose to automatically change the mode of your mobile phone to silent based on contextual information, you may very easily create a serious pain point when your product makes a wrong guess. If you instead propose this option to the user, the risk is smaller, and it allows the user to stay in control. ...
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