January 2012
Beginner
228 pages
6h 33m
English
Content preview from User Experience Innovation: User Centered Design that WorksBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Step 2: Find the Underlying Causes
Pain points often do not tell you what the actual problem is, and they rarely tell you how to solve the problem. Before actually creating solutions for the pain pointsyour task is to try to find out what the underlying reasons for the pain points are. For this, you may again use different approaches. You will probably need a small group of people from different disciplines to come together and examine the causes.
You can, for example, invite a small group of people for a session. You may want to invite people from marketing, interaction design, industrial design, user experience, mechanics, consumer feedback, and so on. Who you need to invite will depend on the nature of your product (device, system, web page, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.