User Experience Management

Chapter 2. Building the Team

Never hire or promote in your own image. It is foolish to replicate your strength and idiotic to replicate your weakness.

Dee W. Hock

Hiring

I have hired a lot of people, but still remember the start of my career each time I talk to a candidate. When I finished graduate school and went through the interview process at Bell Laboratories, I experienced all the emotions a new graduate would have with the chance to join the most prestigious corporate research organization in the world. After all the preparation and interviews in New Jersey at the incredibly impressive Holmdel site (there is a water tower designed to represent a giant transistor), all the pressure and anticipation of their decision had built to a boiling point. ...