User Experience Management

Chapter 6. Creating a High Performance Team

Great teamwork is the only way we create the breakthroughs that define our careers.

Pat Riley

Research at IBM showed that 25% of the variance in their business results can be attributed directly to variations in the climate and its impact on satisfaction, creativity, motivation, and retention (Nair, 2006). They concluded from various surveys conducted within IBM that the climate is responsible for attracting and retaining talent and improving productivity, effectiveness, and creativity. This productivity translates into results such as growth in sales and earnings, return on sales, and lower employee turnover. Other research showed that a positive work climate can account for nearly 30% improvement in ...