“Supposing is good, but finding out is better.”
After you design your software, hardware, or Web user interface, it’s time to put your interface to the test by letting users preview it and provide feedback so you can make changes as needed before you release it to the public.
You need to start by selecting techniques for your usability test. You will run into resistance, and this chapter discusses the different questions you may be asked and gives you some answers that you can give in response.
When you know what technique you want for ...