What does the touchstone exercise accomplish for the managers and executives who go through LeaderLab? What impact does it have on their effectiveness? Since its inception in 1990, over 600 participants have attended the program. During that time, researchers, program facilitators, and I have had a chance to measure, observe, and reflect on what outcomes the exercise has produced in participants and how it compares to other program components. Six of these observations are discussed below: the effectiveness of the exercise, how the exercise has changed over time, the similar themes that have emerged in the touchstones, the lessons learned that have been used back home on the job, the use of the touchstone experience to stimulate a ...

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