July 2017
Intermediate to advanced
322 pages
7h 23m
English
Content preview from Utilizing the 3Ms of Process ImprovementBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Chapter 1
Overview of Process Improvement and the 3Ms
Outcomes Are the Result of Processes
If better outcomes are desired, improve the processes. Sounds simple, so why do we sometimes struggle in achieving better outcomes? This is a “how-to book.” You will discover how to improve processes and how to better achieve better outcomes. In addition, we will share how to sustain the gains, the “Achilles heel” in performance improvement for many organizations.
An outcome in any long-term business venture we want to improve is customer satisfaction. Satisfying a customer is a process, often a very complex set of processes, and one that often involves more than one person and more than one discipline. For example, if the organization is selling and supporting ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.