Chapter 3
Resistance to Change and Process Improvement
Everybody has accepted by now that change is unavoidable. But, that still implies that change is like death and taxes—it should be postponed as long as possible and no change would be vastly preferable. But, in a period of upheaval, such as the one we are living in, change is the norm.
Peter Drucker
Forces against Change: Resistance, Time, Natural Laws
One of the most valued skills in our work in leading change is how to reduce resistance. Resistance is the greatest force acting against change. In this book, we will teach you how to reduce resistance. There are other forces that a Change Leader needs to recognize and address as well. Time, whether it is too much time or a lack of time, ...
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