Chapter 6
Chartering the Process Improvement Work
The Charter
The first question is: What is our purpose? In PDSA (plan, do, study, act), the question is the same: What are we trying to accomplish? The tool that we will now learn answers the question best and avoids the danger of missing any key element. Chartering work is actually the most important skill in process improvement and design. Chartering is the act of defining the work to be done. We will walk you through the chartering process using a charter template provided to you in Appendix 3 at the back of the book. Again, I want to make process improvement as easy for you as possible and provide several templates that I have used in launching Performance Excellence initiatives for global ...
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