Chapter 9
Utilizing the 3Ms: Measure, Manage to the Measure, and Make It Easier
Introduction
We are now ready to learn how to lead process improvement by remembering three important lessons. Process improvement that works and lasts requires:
Measuring
Managing to the measure
Making it easier
Measure
Utilizing the first M is often enough to get an improvement started. There is a story of a manager writing a number on the floor, but saying nothing. ...
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