July 2017
Intermediate to advanced
322 pages
7h 23m
English
Content preview from Utilizing the 3Ms of Process ImprovementBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Chapter 10
What to Measure
Change Leaders, we know, have created a vision. They also have determined a way of measuring when the vision is achieved. This is an outcome measure relevant to the outcome desired from the change. Dr. W. Edwards Deming found that to achieve certain outcomes, especially those that occur infrequently or far in the future, it is useful and often necessary to measure the inputs. These inputs are the ones that need to change to achieve the outcome desired. Examples in every industry abound.
Hidden Factory of Rework and Swiss Cheese
Dr. Deming and James Reason help us know what to measure in process improvement. Dr. Deming coached process improvement leaders to measure the inputs to a process to achieve the outcome desired. ...
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