Writing a script for your test allows you to think on the best strategy to get the user to do what you want, without directly telling them. It also allows you to have a guide to keep you on track as you test with them.
For each scenario you want to test, a usability testing script normally consists of the following aspects:
- Introduction: This describes how to present the scenario to the participant.
- Questions: Questions for the participant before, during, and after the test allow you to learn from the participant--initial questions to further understand the problem and the user expectations, followed by asking the user to do certain tasks during the test, and finally collecting general impressions at the end of the test. ...