UX for Enterprise ChatGPT Solutions

3

Identifying Optimal Use Cases for ChatGPT

A use case is a description of the possible sequences of interactions between the system under discussion and its external actors, related to a particular goal.

- Alistair Cockburn

There is a wealth of explanations around writing use cases. I suspect we have all created something we call use cases. We will first clarify a robust definition for a use case to work from the same understanding. Then, we can go into examples within use cases to look for opportunities to insert generative AI into the mix, while considering where a ChatGPT integration might be challenging or where issues might arise. By the end of this chapter, you will be armed with the ability to take the research tools from Chapter 2