The first thing to consider when planning a usability test is its goal. This will dictate the test scope, focus, and tasks and questions. For example, if your goal is a general usability test of the whole website, the tasks will be based on the business reasons for the site. These are the most important user interactions. You will ask questions about general impressions of the site. However, if your goal is to test the search and filtering options, your tasks will involve finding things on the website. You will ask questions about the difficulty of finding things. If you are not sure what the specific goal of the usability test might be, think about the following three points:
- Scope: Do ...
