Quellennachweise
Kapitel 1
Frost, Robert: »The Road Not Taken«, in: Mountain Interval, New York: Henry Holt, 1916.
Kucheriavy, Andrew: »How Customer-Centric Design Is Improving the Insurance Industry«, in: Forbes, 17. April 2018. https://oreil.ly/8-Ceg
Young, Indi: Mental Models, New York: Rosenfeld Media, 2008.
Levy, Jaime: UX Strategy, Sebastopol, CA: O’Reilly, 2015.
Spool, Jared: »A UX Strategy Workshop Led by Jared Spool. Creating a UX Strategy Playbook«. https://playbook.uie.com
»Critical Thinking«, Wikipedia. https://oreil.ly/J34r8
Kapitel 2
Sun Tzu: Art of War, übersetzt von Lionel Giles, London: Luzac and Co., 1910.
Gray, Dave/Brown, Sunny/Macanufo, James: Gamestorming: A Playbook for Innovators, Rulebreakers, and Changemakers, Sebastopol, ...
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