Throughout this book I have tried to make the case for associating quality care, good outcomes, and financial success. The more understanding health care leaders have about the process of care, the more accountability we impose on physicians, and the more we focus on critically defining the results of interventions, the more likely it will be that waste will be reduced and organizations will see financial gains. The word waste requires definition. For some health care professionals, waste is perceived in terms of inappropriateness of care (excess tests, duplication of certain exams). For others, waste might be related to utilization of products, such as a supply of special beds to be used as the need arises. Reoperation ...

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