Value by Design: Developing Clinical Microsystems to Achieve Organizational Excellence, Second Edition

Chapter 2. PARTNERING WITH PATIENTS TO DESIGN AND IMPROVE CARE

Eugene C. Nelson

Joel S. Lazar

Marjorie M. Godfrey

Paul B. Batalden

LEARNING OBJECTIVES

• Explore the fundamental aim of health care.

• Describe foundational concepts and models helpful when partnering with patients.

• Discover ways to gain insight about what is important to patients in a specific process and to design patient-centered care.

• Specify tactics to partner with patients to assess health status, to set health goals, to establish plans of care, and to execute care plans by engaging the patient.

• List methods for designing patient-centered care and for promoting patient partnerships.

Chapter One provided a panoramic view of health care and systems of care with a sharp focus on frontline clinical ...