Evaluating the quality of e-Business implementation with E-Qual
Stuart Barnes and Richard Vidgen
10.1 Introduction
It is essential that organizations be able to make an assessment of the quality of their e-Business offering if they are to survive in a competitive environment. However good the e-Business model in abstract terms, if it is poorly implemented then it is unlikely that the organization will be able to prosper and thrive. Whereas e-Commerce is typically defined as being concerned with electronic transactions conducted via a Web site, e-Business constitutes a broader sense of value and impinges on many, if not all, aspects of an organization’s activity. Over the last few years the E-Qual instrument (formerly known as ‘WebQual’) ...
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