Value Creation from E-Business Models

13

NHS information systems strategy, planning and implementation of primary service provision

Matthew W. Guah

13.1 Introduction

Many authors have written critiques concerning the use of Internet-dependent models for healthcare applications (Bender-Samuel, 1999; Bennett and Timbrell, 2000; Howcroft, 2001). However, before attempting a review of this work, it is perhaps appropriate to identify what constitutes the major characteristics of Software-as-a-Service to healthcare over the Internet. Some authors have referred to these characteristics as repeatability, reductionism and refutability (Planting, 2000; McCarthy, 2001; Kern et al., 2002). Others, for example Kreger (2003), refer to the strengths of Software-as-a-Service as including objectivity, ...