Value-Driven Business Process Management: The Value-Switch for Lasting Competitive Advantage

Preface

The journey to mastery of any complex and subtle practice is somewhat of a mystery. Whether it is an investor seeking to “buy low and sell high” or a musician looking to bring a piece of music to life, there is a level of compliance with the instructions, and then a level of virtuosity may follow. Millions are following the path, but only a handful will emerge to become the Warren Buffett or Miles Davis of their generation. How did the masters get there? Most of the time, they can’t tell you. Read your Graham and Dodd. Practice.

So it is in business as well. In our profession as management consultants, we have spent our careers in pursuit of a deeper understanding of how to systematically improve management practices. Our version of “buy ...