Value-Driven Business Process Management: The Value-Switch for Lasting Competitive Advantage

CHAPTER 3The Process of Process Management

How do you turn your organization into one that can differentiate on the way it handles and improves processes? In our opinion, based on experience, the best way to do this is to create a process for the way you handle process improvements. We know that the Process of Process Management might sound a bit like the Value of Value or the Business of Business. Bear with us, because the story is far more compelling than you may think. This chapter describes how you can build lasting BPM capabilities that help ensure your work in improving processes is carried forward and can be spread effectively across your organization.

Companies have historically seen BPM as a one-time transformation or improvement ...