Value-Driven Business Process Management: The Value-Switch for Lasting Competitive Advantage

CHAPTER 7Information Technology for Value-Driven BPM

While one of the most common mistakes made when attempting to adopt BPM is falling in love with the available tools and making them the focus of the effort, a “no-tools” approach will, in the long term, also fail just as surely. This chapter continues our focus on the technological components of value-driven BPM with a discussion of the benefits you can derive from the many tools available. Our discussion is not centered on the detailed workings of the various tools that form the technical infrastructure for BPM; instead, we are focused on how the tools are positioned as a component of the overall value-driven BPM approach, linking them to strategic and operational value.

This chapter looks ...