Value-Driven Business Process Management: The Value-Switch for Lasting Competitive Advantage

CHAPTER 8Managing Information Models for Value-Driven BPM

Process models are the heart of business process management. The way that a company works, or the way that it intends to work, is typically captured in models that can be used for communication, education, design, automation, and many other purposes. To master the management discipline of value-driven BPM, it is vital to have a clear understanding of what a process model is and how a process repository can help create, manage, and raise awareness of models. In this chapter, we shift to the issue of content and content management and examine the ways that process models are created and managed.

In a sense, the art of creating and managing process models is a special form of content ...