Acknowledgments

Very few people know how many times—and for how many years—we considered writing this book and then decided against it. We felt that the value stream mapping ship had sailed. But the more we talked with improvement professionals and leaders from a wide range of industries and learned of the struggles they encountered on their journey toward operational excellence, the more we realized that there was indeed a gap in the business book marketplace that needed to be filled. The true catalyst for writing this book, and sharing our perspective on value stream mapping, resulted from repeated requests from our peers, readers of our previous books, workshop and webinar participants, social media connections, and our own clients. Many people ...

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