Introduction

We view value stream thinking as a fundamental mindset for business success. Without it, organizations fail to develop customer-centric processes and fail to organize in a way that best serves the very reason they exist.

Value stream mapping is a practical and highly effective way to learn to see and resolve disconnects, redundancies, and gaps in how work gets done. It is not merely a tool. It’s a team-based methodology that we believe is the foundation of a proven management practice. In our experience, organizations that don’t use value stream mapping to understand and improve their operations are far less likely to experience outstanding performance. We believe it’s been the missing link in business management and, used effectively, ...

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