Introduction

 

"We have modified our environment so radically that we must modify ourselves in order to exist in this new environment."

 
 --Norbert Wiener, The Human Use of Human Beings[1]

"If there is an office in the future," wrote Charles Handy in a 1995 Harvard Business Review article[2] on virtual work, "it will be more like a clubhouse: a place for meeting, eating, and greeting, with rooms reserved for activities, not for particular people." Admittedly, most organizations haven't reached that point yet, but the way we work has certainly changed dramatically since Handy's mid-1990s predictions. Today, some organizations have created "hotelling" options for employees, in which they no longer have assigned offices, and it is increasingly common ...

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