Virtual Training Basics, 2nd Edition

10

Know What to Do When Everything Goes Wrong

Virtual training classes often have challenging moments. From technology problems to connection issues to unexpected glitches, all these conditions are common in synchronous online events. Many trainers fear this aspect of virtual training; they are concerned about how to handle the problems and what to do when things go wrong.

Yet it’s not much different from the problem-solving skills trainers use in the face-to-face classroom. In the classroom, trainers deal with challenges all the time—broken projectors, missing materials, video players that don’t work, distracting noise, and other unexpected commotions. When these things happen, skilled classroom trainers simply manage the situation and move ...