Virtual Training

24The Fine Art of Engagement

Lights, camera, action! You and your students enter the virtual classroom. This is the moment of truth, where the rubber meets the road with virtual training. This is where everything comes together.

In previous chapters, you learned about how production quality and technology improve the learner experience. We've discussed the essentials of design, planning, communication, setting rules, and controlling your classroom.

Yet, for all the technology, production, and equipment, that pivotal moment when you connect with your learners, face to face on-screen is where the real magic happens. Before we dive into the art of engaging learners in the virtual classroom, let's take a moment to reflect on what we've learned so far:

• With virtual training, you are always on stage and you must be prepared.
• Good enough is not good enough.
• The way virtual training is delivered and how it makes learners feel is what matters most.
• When the virtual learning experience is emotionally positive, participants will be more engaged, and learning will stick.
• When learners are engaged and participating, you are more fulfilled and feel that you made an impact.
• Traditionally, most virtual training has been an awful experience because it is not engaging.

The real secret to gaining widespread acceptance of virtual training is delivering an exceptional virtual learning experience. This begins and ends with learner engagement—and that lies at the intersection of technology and ...