CHAPTER 2

Vic Meets Reliable Reggie

Several days had passed and e-mail after e-mail, I was having difficulty getting a positive response or at least the one I was expecting from my staff.

I would get responses but they seemed to lack the overall energy and commitment I expected I would see from the people who reported directly to me. After all, I was making myself available to them and finding ways at all hours to reach out to them and make sure they knew I was available around the clock to help them with any issue that might be getting in the way of their work.

Trust was a huge goal for me. I wanted to make sure I established trusting relationships ...

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