CHAPTER 3

Vic Meets Solitary Samantha

After my encounter with Reliable Reggie I knew there was still work to be done to reach the optimum performance and productivity from my staff. I was proud of the newfound appreciation for trust and how I would use that in my leadership style going forward. Reggie had really made me see the positive and negative side of trust in a way that I had not fully realized before. If trust was so fragile, how can so many people just take it for granted, like I did with my staff? I thought about how there were still certain people I felt I was not reaching in terms of clear communication and direct expectations, thus ...

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