Chapter 8Making Choices:The Design Levers

Mutual understanding, alignment, and ownership aren't given to the participants through presentations. Rather, they are achieved by participants in the meeting—in a small meeting through simple open conversation, and in a large or very large meeting through a two-level convergent process that focuses on creating and completing Virtuous Engagement Cycles in the various agenda segments.

Virtuous Engagement Cycles proceed through four stages. At each new stage of the cycle there are different design choices available to us. These design choices, or options, are like levers that we can pull in order to shape the cycle in the way that will be most productive and effective. As designers, when we look across ...

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