November 2019
Beginner
304 pages
4h 21m
English
Why playbooks? A playbook is a tool that shows in detail what needs to happen in a process. This is particularly relevant to processes that need to be facilitated by others, and when large and complex processes with many stakeholders and high stakes are involved.
In working with the Process Designer in building block 2, you entered the key data points of:
In your visual playbook you describe and visualize these elements in greater detail. It is these that, together with a detailed schedule, constitute the elements of your visual playbook.
A good playbook provides freedom and flexibility, ownership, and space for improvisation.