The restaurant analogy

We've covered how all aspects of data center management have changed. These fundamental changes also change your IT business.

You are now a service provider. While your engineering or technical knowledge is still important, your customer measures you on your business service level. There is a subtle difference between what they care about and what they measure you on.

Sunny Dua and I use the restaurant analogy when explaining the need for a formal Service Level Agreement (SLA). The analogy has resonated well with many customers. Humans can always relate to food!

Essentially, a restaurant has two areas, often with a clear demarcation:

  • The dining area
  • The kitchen

Think of your IaaS business like a restaurant business. It has a dining ...

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