Chapter 15. Service Provider VoIP Applications and Services
Chapter 14 showed how enterprise businesses are trying to more effectively manage their communications using Voice over IP (VoIP) in their business. The enterprises clearly see VoIP as a tool to remain competitive and improve the quality of their customer service. The service provider (SP) view of telephony service relies on the offering of consistent service to mass markets with a well-defined set of benchmarks on service offering, pricing, and quality of service (QoS).
At the end of 2004, In-Stat, a telecom research firm, estimated there to be 1.3 million broadband IP lines in use in the United States, with growth reaching to 3.9 million lines by the end of 2005. Most providers around ...
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