Voice over IP Fundamentals, Second Edition

Chapter 16. Enterprise Voice over IP Applications and Services

As enterprise businesses enter the 21st century, they are faced with constant demands to create more goods and services, improve the quality of their customer service, and reduce expenses in an effort to remain competitive. In addition, they are discovering that, not only is their data network a mission-critical piece of their business, but if they use it properly, it can be a competitive advantage for obtaining and retaining customer loyalty.

For many years, businesses have been building networks based on Transmission Control Protocol/Internet Protocol (TCP/IP) to take advantage of the power of TCP/IP networking and the many services it can provide. These services include ubiquitous ...