Chapter 7. VoIP Supporting Roles
What You Will Learn
After reading this chapter, you should be able to
✓ | Identify key benefits offered by the Cisco Unity messaging solution. |
✓ | List conference calling product options. |
✓ | Describe Cisco call center applications. |
Previous chapters in this book walked you through the migration from a traditional telephony network (that is, based on a corporate private branch exchange [PBX] system) to a Voice over IP (VoIP) network, where voice packets travel over a data network. However, the story doesn’t end there. In order for VoIP telephony systems to compete with well-entrenched legacy telephony systems, VoIP must offer much more than just the ability to place a phone call.
Today’s PBX users expect features such as voice ...
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